Effective date: 24 September 2026
Request a return
Contact us with your order number or other proof of purchase, product model, reason for return and your preferred remedy. Photographs can help with damaged or incorrect deliveries. Tell us as soon as reasonably possible, and keep the goods safe. We will coordinate the return destination and collection or delivery instructions. Requesting instructions does not remove a statutory right or extend a legal cancellation deadline.
Online cooling-off rights
Where section 44 of the Electronic Communications and Transactions Act applies, a consumer may cancel an online goods purchase without reason within seven days after receiving the goods. Only the direct return cost may be charged under that provision, and the payment must be refunded within 30 days of cancellation. Statutory exceptions can apply, including certain personalised goods and unsealed software. These exceptions do not remove separate rights concerning defective or misdescribed goods.
Faulty, unsafe or incorrect goods
Where the Consumer Protection Act applies, goods that fail its quality requirements within six months of delivery may be returned at the supplier’s risk and expense, with the consumer entitled to choose repair, replacement or refund as the Act provides. Report incorrect items or delivery damage so we can arrange an appropriate remedy. Stop using equipment that may be unsafe. Original packaging is helpful for transport but is not a blanket condition for exercising a statutory defect remedy.
Seven-day change-of-mind returns
For eligible purchases, we accept change-of-mind returns requested within seven days after delivery, including new and slightly used goods. Contact us for the return destination and send the goods by post or courier with suitable protection. You arrange and pay the direct return shipping for a change-of-mind return. There is no restocking fee, and refunds are processed within 30 days of cancellation. Voluntary exchanges are not offered; this does not affect statutory replacement, repair or refund rights for defective or incorrect goods. Statutory exclusions and separate mandatory rights remain as described above.
Packing and return costs
Use suitable protective packaging and include the relevant accessories and order reference. Retain proof of handover. For a qualifying statutory defect return, we coordinate the return at our expense; for a section 44 cooling-off return, the direct return cost is yours. For any other agreed return, confirm responsibility for transport before dispatch. Do not send goods directly to a manufacturer without agreed instructions.
Refund processing and follow-up
Refunds are made to the original payment method where available; for EFT, repayment is made to the verified payer’s account. We may need to verify the payment and assess the goods, without unlawfully delaying a remedy. Section 44 refunds are due within its 30-day period; other refunds follow the applicable legal obligation and agreed resolution. Contact us with your order reference for progress. See also our Warranty Policy and Terms and Conditions.
Contact ProSoundHub
ProSoundHub, 6 Walter Raath St, Bloemfontein, Free State, South Africa. Office: +27 51 007 0531. WhatsApp: +27 81 062 0840. Email: info@prosoundhub.co.za. Contact us before visiting or sending a return so that receipt can be arranged.